Hello there – I’m Danielle Destrade Ali, and I’m the newest addition to The Cyphers Agency. Jocelyn introduced me earlier this week, and shared how I will be contributing to Push-n-Pull, the Word of Mouth division of the agency. As a social media devotee, working in this department is a great fit for me! For the next few months, I’ll be blogging about my experience as the newbie around here.

The Cyphers Agency is my first job at an advertising agency, and while I have experience in online marketing for various organizations, I had no idea what to expect at an agency. Would the workplace be like a modern day Mad Men? I hoped not – I’m not really in favor of smoking indoors. While I didn’t know what I was walking into, I did know that I would be working with people who had a lot more advertising experience than myself. I was more than a little nervous about being able to measure up to all the talent here.

My first day, I sat in on a brainstorming meeting, and expected to just observe and learn. I was a bit surprised when my colleagues were interested in my opinion! I quickly discovered that The Cyphers Agency has a friendly culture where the members of our team are constantly collaborating. Even the open layout of the office lends itself to teamwork. This lack of pretentiousness really allows everyone to share their great ideas freely. I’ve been invited to contribute my own suggestions from the very beginning, and I’ve helped come up with awesome plans for our clients. I love being a part of a team where everyone works together and supports each other, and its been exciting to get validation from my super talented co-workers.

Of course, I am still just getting my feet wet. While I’ve already had opportunities to contribute creatively, I know I will continue to grow and gain more responsibility. I’m excited to continue working, especially with our campaign for The National Chicken Council, which is an excellent example of how social media marketing can be fun, useful and effective all at once!

Keep checking back to read more about what I’m working on and learning about.

The Cyphers Agency is proud to announce another addition to our ever growing team. Kari Miller joins us as an account coordinator, providing support on the account management front. She will be working with clients such as Plastic Surgery Specialists, Severn Savings Bank, and Heim Lantz, among others, and will help strengthen our marketing efforts.

Kari graduated from Elon University with a degree in Strategic Communications and a minor in Psychology. Aside from advertising and marketing, Kari loves Mexican food, downtown Annapolis, the beach, and country music in the summer. Her favorite tv show is The Office (whose isn’t?) and she enjoys travelling and even spent some time in London. Cheerio!

Welcome Kari, we look forward to working with you.

People love to be recognized as experts. This means you should tap the expertise of your customers. Ask them their opinions and reward them for it. They’ll appreciate you for realizing that they are experts and they’ll be free with their words of wisdom for you. Not only will you win another sale, you’ll increase the chances of them engaging in word of mouth marketing for you.

Many marketers offer incentives in order to gain ambassadors. By asking and appreciating their opinions, they’ll do the work for you on their own. By trusting in them, they’ll show their gratitude by buying more and recommending your products or services on the street and online.

Recently, we let you know about a new account win for The Cyphers Agency: Severn Savings Bank.

In order to meet 2010 benchmarks, Severn Savings Bank is looking to increase their loan portfolio and number of deposits over the next 9 months. After listening to their needs, accompanied by in depth market and local research, The Cyphers Agency will conduct 2 separate advertising campaigns. Each will attract different consumer bases: individuals 45-60 and individuals 25-44.

Overall, we look to position Severn Savings Bank as a local financial institution that offers peace of mind for those looking for a smarter banking relationships. Through a complete brand development campaign, the tag line,”It’s Safe Here” helps address consumer fears about making poor banking choices, while the tag line “Toobigaphobia: Fear of Big Banks” with accompanying imagery speaks directly to that fear.

To break it down further, we will approach our audiences with two different ad messages. Our first audience, which is comprised of individuals 45-60, need a local bank that they can trust: personal attention and a true relationship with their relationship manager. “Think of it as a Financial Kinship,” if you will.

The second audience, individuals 25-44 are looking for something a little different. They require a local bank with real people, but they need more than that. Since this audience is always “on-the-go” and quite tech saavy, they search for accessibility and online convenience in a financial relationship. They need “Online Banking with a Pulse.

This morning, our account executive Anna shared with us a piece she read from Advertising Age. The piece, entitled “Why Metrics are Killing Creativity,” really hit home to those of us in the ad world.

Don’t get us wrong; metrics definitely have a place of importance in the ad world. We are realistic, we know our clients have to measure success somehow, to see a return on their investment. But it becomes tough when we’re ONLY thinking about numbers. When metrics inhibit taking risks or executing strategic creative because we’re not considering anything but how many impressions, leads, clicks, conversions, etc. we’re going to get, we’ve become sorely misguided.

While numbers can’t be everything, neither can creativity: don’t do it for the sake of doing it. This is where strategy comes in. Having a cool ad is one thing. Having a fresh, big, new campaign that is targeted at your audience and will resonate with them on an emotional level is another. The latter, if done with strategic purpose, can (and will) deliver the numbers and metrics that we rely on. But to get there you have to put the metrics aside and step outside of the numbers box.

And as much as metrics has become the norm for measuring success, we cannot and must not deny the emotional aspect of branding. Emotional connections are what cause people to identify with brands. Its the break from the norm, the challenge of convention, that stays with consumers. Not the numbers.