People love to be recognized as experts. This means you should tap the expertise of your customers. Ask them their opinions and reward them for it. They’ll appreciate you for realizing that they are experts and they’ll be free with their words of wisdom for you. Not only will you win another sale, you’ll increase the chances of them engaging in word of mouth marketing for you.

Many marketers offer incentives in order to gain ambassadors. By asking and appreciating their opinions, they’ll do the work for you on their own. By trusting in them, they’ll show their gratitude by buying more and recommending your products or services on the street and online.

The Cyphers Agency is glad to announce the addition of Bailey Whittaker to the Push-n-Pull division, helping us strengthen our word of mouth efforts!

Bailey, a life long resident of the nearby Annapolis area, graduated from Towson University in May 2010.  She majored in Mass Communication with tracks in Advertising, Public Relations, and Marketing.  She enjoys listening to Jack Johnson,  eating seven layer dip, wearing flip flops, and going on beach vacations.

Bailey will be responsible for spreading the word about our clients. This involves supporting others in the WOM department by blogging, conducting internet research, implementing marketing strategy, running flash mobs and events, learning all things social media, and helping with any other creative ideas we may think up.

Welcome, Bailey! We look forward to working with you!

Here is a really interesting video with some statistics about the current state of the internet and how it has evolved. Videos like this help us step back from the minutiae and realize how fast we are moving.

JESS3 / The State of The Internet from Jesse Thomas on Vimeo.

…wow. That was cool.

While we’re at it, here is another video with cool statistics. It’s a little preachy at the end, but we like the overall idea:

At any advertising agency, there are many parts. There is usually some mix of creatives, account service, word of mouth/social media, traffic, and PR professionals. (Hint – if you want to see the people behind The Cyphers Agency, click on some of the links in this blog post)

We thought it would be a good idea to let you know what all of these people do, and why, when you put us all together, we come up with such great ideas.

Account Service – The people in account service at The Cyphers Agency are constantly making sure that our clients objectives are being accomplished. They oversee all projects and campaigns, and provide strategic and planning insight throughout the process. Communication (to keep clients happy, and keep the agency “account”-able) is essential with account service personnel.

Creative Department – These groovy folks aren’t just the ones creating ideas, websites, building facebook and iPhone apps, designing print ads, and filming television ads. Yeah, they do all that, but their most important job is conveying ad messages and accomplishing strategic objectives in unique and memorable ways. If you can see it, these people did it. And they put a lot of thought behind the idea.

Word of Mouth / Social Media (we call it “Push-N-Pull” here at Cyphers) – This department spreads the word for our clients. Whether our clients want to increase awareness, increase web traffic, improve customer service, search engine optimization, increase customer reviews, (BREATH….) perform market research, distribute promotions, handle a crisis, or just start “Facebook-ing” and “Twittering”, this is the department that will be getting your message to the people that want to hear it.

Traffic – This department handles the behind-the-scenes management of all the jobs. Who needs what? Where does that job need to go next? Traffic handles the who, what, when, where, and why for all of our clients. Most importantly, our traffic department ensures that all of our jobs are out the door to clients on time.

So hopefully you now have a greater understanding of how advertising agencies work. Why does ours work so well? Because we don’t just do our jobs separately. From brainstorms to our open office to staff meetings to following each other on social networks, there is a lot of communication here at The Cyphers Agency. That way, when something important happens, we all know about it quickly. Or when someone has an idea, we can all build on it quickly. This is just one of the reasons that The Cyphers Agency is greater than the sum of it’s parts.

Yesterday, as I walked into work with our creative director, my attention was brought to a pile of phone books lying on the ground beneath our mailbox. Darren, our CD, noted that they were for our office complex to use, but that they had been sitting there for about a year. A YEAR!

The nearly untouched pile of phone books got our minds turning. How long ago was it that EVERYONE wanted a spot in the Yellow Pages? It was one of the best tools to use in any print campaign.

We don’t mean to continually beat it into the ground, but times are changing. Web 2.0 is happening. It’s no longer the way of the future. Need a number? Google it. Need to find a company? Google it. Advertisers need to step up and embrace new mediums to really meet their customers.

We also don’t mean for you or your company to jump the metaphorical traditional advertising ship. Not at all. Print media is still relevant and can have a place in an advertising campaign. We’re just saying that it can’t be the only weapon in your arsenal. And more than anything, we believe in integration: using the right tools for the right audience, mixing necessary mediums.

So if you are one of those people or companies that is stuck in that traditional mindset of only using print advertising, you better step up your game and embrace new ways of communication. Because if you don’t, you’ll get left behind, just like the pile of untouched phone books sitting on the cold, hard ground outside of our office.